Withdrawal Right

As a consumer in the European Union or European Economic Area, you have the legal right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period will expire 14 days after:

  • the day you (or a third party other than the carrier) receive the goods; or
  • in the case of multiple goods delivered separately under one order, the day you receive the last item; or
  • in the case of regular delivery of goods over a defined period, the day you receive the first item; or
  • in the case of services or digital content not supplied on a tangible medium, the day the contract is concluded.

How to Exercise Your Right

Return & Refund Policy

Kindly refer to Return & Refund Policy

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

  • Goods made to the consumer’s specifications or clearly personalized items
  • Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed
  • Sealed audio, video recordings, or software once unsealed after delivery
  • Goods which, after delivery, are inseparably mixed with other items due to their nature
  • Digital content not supplied on a tangible medium where performance has begun with prior express consent

Early Performance of Services (if applicable)

If you requested that services begin during the withdrawal period, you will be required to pay a proportionate amount for services already provided up to the time you notify us of withdrawal.