Warranty

This warranty gives you specific rights, and you may have other rights conveyed by-laws of your country, province or state. Indeed, in some countries, provinces or states, consumer law may impose a minimum warranty period. Other than as permitted by law, Ulefone does not exclude, limit or suspend other rights you may have. For a full understanding of your rights we invite you to consult the laws of your country, province or state.

LIMITED PRODUCT WARRANTY

Ulefone warrants the original purchaser that your Ulefone Product shall be free from defects in materials and workmanship under normal use during the warranty period. Except otherwise provided by applicable law, the warranty lasts and is provided for 1 year. Notwithstanding the foregoing clause, Ulefone does not exclude, limit or suspend the minimum legal warranty period imposed by applicable law.

Ulefone does not warrant the operation of the product will be uninterrupted or error-free.

REMEDIES

If a hardware defect is found and a valid claim is received by Ulefone within the Warranty Period, Ulefone will either (1) repair the product at no charge, use new or refurbished replacement parts, (2) replace the product with a new or refurbished product, or (3) refund the product, excluding potential shipping costs.

In the event of a defect, to the fullest extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. Any replacement hardware product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.

HOW TO OBTAIN WARRANTY SERVICE

In accordance with applicable law, Ulefone may require the customer to furnish proof of purchase details and warranty card with IMEI of the product. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. It is likely that such data, software, or other materials will be lost or reformatted during service, and Ulefone will not be responsible for any such damage or loss.

EXCLUSIONS AND LIMITATIONS

The Limited Warranty does not apply to any: (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes flood, fire, earthquake or other external causes; (b) Negligence; (c) Commercial use; (d) Alterations or modifications to any part of the product; (e) Damage caused by use with non-Ulefone products; (f) Damage caused by accident, abuse, or misuse; (g) Damage caused by operating the product outside the permitted or intended uses described by Ulefone or with improper voltage or power supply; (h) Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Ulefone or (i) failure to follow instructions relating to the product's usage.

Recovery and reinstallation of software programs and user data are not covered under this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

IMPLIED WARRANTIES

Except prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) shall be limited to the duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.

LIMITATION OF DAMAGES

Except prohibited by applicable law, Ulefone shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue or data, damages resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when Ulefone has been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Special Explanations:

For products that are available for free repair under the warranty policy, the returned shipping costs will be borne by the customer.

For man-made damaged products that are not covered by the warranty policy, you should bear the costs of replacement parts and maintenance service, and the two-way shipping costs.

In general, Ulefone will resend the product to the customer via the default transportation way; if the customer wants to adopt a faster transportation way, then he/she needs to pay the related transportation expenses.

To get a maintenance service, you should first confirm with us and obtain the service number through Ulefone customer service center. Maintenance requests without service number will not be accepted.

How to repair Ulefone products?

This guideline will guide you on how to apply for maintenance service at ulefone.com.

First, you can contact the Ulefone customer service center for a service number.

Next, you need backup the data, and delete all your personal data in the phone.

Then, please pack the device which needs to be repaired and the purchase certificate and deliver to the specified address provided by Ulefone.

And then, the authorized service center of Ulefone will conduct the maintenance treatment after receiving the product.

Finally, you will receive a tracking number after the maintenance, and you can use the tracking number to track the shipping status.

CONTACT INFORMATION

You may obtain a service number in the following ways:

First, you can send mails to Ulefone service mailbox as service@store.ulefone.com (Monday to Friday from 10:00 am to 18:00 pm (Beijing Time).

Second, you can also chat online to get service (Monday to Friday from 10:00 am to 18:00 pm (Beijing Time).

This document was last updated on 20 Sep. 2019