Warranty
| Product Series | Period | Warranty method |
| Armor series, Pad series, Note series |
Within 30 days | Provide replacement or repair services after evaluation |
| More than 30 days and within the warranty period |
Failures due to product quality issues can be repaired free of charge (If the item is damaged due to falling, water ingress, etc., it will require paid repair.) |
|
| Armor Mount series, Armor Case series, Tempered film with box |
Within 30 days | Resend a new one after evaluation |
| More than 30 days and within the warranty period | No warranty for consumable accessories | |
| Usmart series, Wireless Charging series |
Within 30 days | Resend a new one after evaluation |
| More than 30 days and within the warranty period |
Failures due to product quality issues can be repaired free of charge (If the item is damaged due to falling, water ingress, etc., it will require paid repair.) |
|
Quality-Related Issues
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|---|---|---|---|---|---|
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Items
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Responsibility for Fees
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Refund
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Replace
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Repair
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Return Shipping Charges
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Repair Fees
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Within 14 Days
|
√
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√
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√
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Ulefone(Within $25) |
Ulefone
|
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Within Warranty
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×
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×
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√
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Shipping repair parts and $15 subsidy, customer self-repair | Ulefone |
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Out of Warranty
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×
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×
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√
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×
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Customer
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I. Warranty Rights Statement
● For smartphones, customers can enjoy a 12-month free repair warranty at the Ulefone Store.
● For non-human damage, we provide a one-year warranty from the date of purchase. Within one year from the date of purchase, buyers can contact us for product repairs. (Buyers pay for return shipping, and we pay for shipping the repaired product back to the buyer.)
● If the phone requires replacement due to human damage, you will be responsible for the additional cost of the replacement part and repair, as well as the shipping costs both ways.
● This warranty gives you specific rights, and you may also have other rights provided by the laws of your country, province, or state.
● Some jurisdictions may provide for longer statutory minimum warranty periods. Ulefone will not exclude, limit, or suspend your statutory rights unless expressly permitted by law.
● You are advised to consult local consumer protection laws to fully understand your rights.
II. Limited Warranty Coverage
● Coverage: Ulefone products in the possession of the original purchaser.
● Coverage: The product is free from defects in material or workmanship under normal use.
● Warranty Period: For smartphones, customers can enjoy a 12-month free repair warranty at the Ulefone Store.
● Disclaimer: Ulefone does not guarantee uninterrupted or error-free operation of its products.
III. Repair Service Options
● Within 30 days from the date of purchase, if a hardware defect is confirmed and Ulefone receives a valid claim, Ulefone will provide the following options: a) Free repair; b) Replacement of a new or refurbished product of the same model; c) Refund of the order amount (excluding shipping costs).
● For non-human damage, we provide a one-year warranty from the date of purchase. Within one year from the date of purchase, buyers can contact us for product repairs. (Buyers pay for return shipping, and we cover the return shipping of the repaired product to the buyer.)
● If a replacement component is required due to human damage, you will be responsible for the additional cost of the replacement component and repair, as well as the return shipping costs.
IV. Scope of Warranty Service
Exclusions include, but are not limited to:
● Natural disasters (such as lightning strikes, floods, earthquakes, etc.)
● Improper or inadequate maintenance
● Commercial use or unauthorized modification
● Use of non-original accessories or improper operation (such as improper voltage)
● Repairs (including upgrades and expansions) performed by unauthorized parties
● Failures caused by failure to follow the product manual
● Children under 18 are not allowed to use the product without supervision. For warranty details on other products, please refer to the manufacturer's original user manual.
Note: Damage caused by accident, misuse, abuse, modification, or vandalism due to negligence, accidental water exposure, intentional submersion in water, dropping (dropping the four corners of the phone is not covered by the warranty), damage during return shipping, and software data recovery are not covered by the warranty.
V. Limitation of Liability
● Implied Warranties:
Unless prohibited by law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) are limited to the duration of this Limited Warranty. Some jurisdictions do not allow limitations on the duration of implied warranties, so the above limitations may not apply to you.
● Damages:
Ulefone is not liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue, or data, damages resulting from breach of any express or implied warranty or condition, or damages arising under any other legal theory, unless otherwise provided by law.
VI. Warranty Service Process
● Application Requirements:
- Providing proof of purchase and product IMEI.
- Users are responsible for backing up their data; Ulefone assumes no liability for data loss.
● Repair Procedure:
- Contact customer service to obtain a service RMA number (orders returned to the warehouse without a number will not be accepted).
- Back up and erase personal data, then mail the device to the designated address (tracking information must be provided promptly after shipment. Orders returned to the warehouse will not be accepted if the warehouse fails to sign for the device due to failure to provide tracking information or the device is lost in transit).
- After the repair is completed, the device will be shipped back to the customer using the default shipping method (expedited shipping is at the customer's expense).
● Cost Description:
- During the warranty period: For products that can be repaired free of charge under the warranty policy, the customer will be responsible for the return shipping costs.
- Non-warranty repairs: Customers are responsible for parts, repair, and round-trip shipping.
VII. Other Terms
● If any terms are deemed invalid, the validity of the remaining terms will not be affected.
● Ulefone reserves the right to interpret these terms and conditions and is subject to applicable laws.
Service Support: You can email Ulefone's customer service email at service@store.ulefone.com (Monday to Friday, 10:00 AM to 6:00 PM (Beijing Time)).
Secondly, you can also contact our online customer service (Monday to Friday, 10:00 AM to 6:00 PM (Beijing Time)).
This document was last updated on July 25, 2025.